Teacher didn’t show up but credit was taken

Flexi Classes
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I’m reposting this from a previous post and had also emailed support team but so far haven’t heard anything.

“My class starts at 5:00 AM this morning but when I logged in, the teacher is no longer there. I don’t know if they have had an emergency or what. Shouldn’t I get a notice if the teacher is cancelling the class? Or opt themselves out 72 hours prior so that another teacher could take their place? I had to wake up extra early for this class. Now, I’ll just have to go cook some noodles and wait for my next hour class.“

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Hi Noah, I’m sorry for all the inconvenience that it caused to you. I understand your feeling. I just gave you credit of that class back and one class extra for you. I hope it helps. And once you email to support email, you will definitely got our respond back asap, as the weekends I was packed but as soon as I’m on work I will sort that out for you right away. Support email is the right place to report this kind of things.
My apology again for the experience.

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Thank you, AmeNguyen.

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