Hi @San It’s rarely that the teacher not show up. I have started flexi classes 3 years ago, and between those 3 years, I experiences maybe 2 or 3 times the teacher didn’t show up, because of power outbreak, or the teacher got smth to do urgently. And yes, they will give your credit back just email the support and they will reply you in 2 days.
Thank you @Fiona-Mandarin-HSK_5 and @Cecilia for answering for San.
Welcome San to our Flexi Forum. I would like to offer my sincere apologies for the inconvenience and assure you that we take this matter very seriously. We will make sure that you get the credit you deserve for the class that the teacher missed. And that’s not all- we want to go the extra mile for you. As a gesture of goodwill, we are offering you an extra credit for one group class. How does that sound?
Once again, welcome to Flexi Forum, San! We can’t wait to see you in our classes!